Follow an order, from arrival to delivery

The order arrives, you know immediately

As soon as a customer confirms an order, Shafrik notifies you: Telegram (if you connected your bot in Settings › Notifications), email, and the bell in the dashboard. You can also turn on a daily Telegram recap, for an end-of-day overview without opening the dashboard on every ping.

A filtered table, not a mixed pile

The orders table filters by status, city and period. The nine statuses (Pending, Confirmed, Preparing, Scheduled, Out for delivery, Delivered, Unreachable, Retry, Cancelled) are detailed on the cash on delivery page. Here the point is that each one filters on its own: you can, for example, see every unreachable order from the last three days in one click, without hunting through the rest.

Google Sheets sync, live

If you prefer to watch orders in a spreadsheet (to share with a rider, a partner, or simply out of habit), Shafrik can sync automatically to Google Sheets: an Orders tab that fills live, a tab for abandoned carts, and a Stats tab. No manual double entry, the sheet mirrors the dashboard, with no lag to fix by hand.

This sync, like the WhatsApp follow-ups described below, is unlocked from the first paid plan (Starter), not included in the free starting offer.

Fewer refused parcels

Three simple habits make the biggest difference:

• Confirm by phone or WhatsApp before you send the parcel, instead of discovering a refusal at delivery;
• Use the Scheduled status as soon as a customer asks for a specific date, instead of forcing a delivery they will refuse that day;
• Write a clear instruction in the order-form Note field (see order form). A simple “call before delivery” avoids a lot of wasted round trips.

For orders started but never finished (abandoned cart before submit), Shafrik prepares a ready-to-send WhatsApp follow-up, with the customer’s first name and the product already filled in. One click to send it and try to recover a sale that would otherwise disappear silently.

A note for you, separate from the customer’s

On top of the instruction the customer leaves when ordering, each order has its own internal note, visible only to you and your team, never to the customer. Useful for what the rider reported (“asked to postpone, only free on weekends”), a negotiation detail, or anything that helps you handle the order correctly the next time you open it.

MOLIA can act from chat

On a busy day, MOLIA, the intelligent collaborator in the dashboard (detail on AI store), can change the status of one or several orders on a simple request (“confirm the last five orders from Bouaké”), always with a confirm button before it actually runs. Practical for a batch of pending orders without opening every file one by one.

An order taken by phone or WhatsApp counts too

Not all sales go through the store form: a regular who writes you on WhatsApp, a call at the market, an order negotiated in person. Those orders can be added by hand from the dashboard, with the same fields, the same statuses, and the same Google Sheets sync as online orders, one register for your activity, instead of a separate notebook for what did not come from the site.

History stays, always

No order is ever deleted on Shafrik. You cancel it, and it stays in the history with its own status. Useful later to see which customers or areas generate the most refusals, and adjust, instead of losing that information over time.

One view, from the first click to delivery

The idea behind all of this stays simple: you should never have to cross-check three tools (dashboard, spreadsheet, paper notebook) to know where an order stands. Instant notification, live status, internal note and Google Sheets sync all point to the same source: the order as it actually exists, from the moment the customer clicks until it is delivered.